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Hausino

Frequently Asked Questions

Hausino Casino

I forgot my password. How do I get a new one?
  • Click on “Log In”, located at the top right of the screen. In the Login Screen Click on “Forgotten Password”.
  • Then please enter the email address you used to register with us. A small captcha test is integrated for your protection – just click the checkmark.
  • You will receive your password via email.
  • Please note that our system is case sensitive and differentiates between capital and small letters.
I forgot my username. How do I find it out?
  • Click on “Log In”, located at the top right of the screen.
  • In the Login Screen Click on “Forgotten Username”.
  • Then please enter the email address you used to register with us. A small captcha test is integrated for your protection – just click the checkmark.
  • Your username will then be sent to you via email.
  • Please note that our system is case sensitive and differentiates between capital and small letters.
What type of bonuses does Hausino Casino offer?
  • Find out easily. Open our Casino page and log in.
  • Then click on “Promotions” in the menu bar. On our promotion page, you will always find a complete overview of all promotions currently available for you.
  • We recommend that you sign up for our email subscription so that you don’t miss any of our great offers.
Where can I see my active Casino Bonuses?
  • Scroll to the Top of the page.
  • Click on “Chips” in the header, where your current balance is marked and select Active Bonuses.
  • Here you can see the full list of your active bonuses and your personal progress regarding any wagering requirements or enter a bonus code.
I want to pay in money. What payment methods do you offer?
  • Scroll to the Top of the page.
  • Click on “Chips” in the header, where your current balance is marked and select “Deposit”.
  • The page that now opened contains all currently available methods for deposits.
I want to deposit money into my Casino account. Will I be charged for this?
  • Scroll down to the page footer.
  • Click on “Payment Methods” in the footer. This page contains all valid payment charges that are applicable to payments at hausino.com.
  • Please note that your payment provider may charge fees themselves. As these fees differ from provider to the provider we request that you enquire about relevant costs directly with your payment provider.
I want to make a payment by bank transfer. How does this work and how soon will the money become available in my Casino account?
  • Scroll to the top of the page.
  • Click on “Chips” in the header, where your current balance is marked.
  • Select “Deposit” and “Bank Transfer”.
  • Click on “Make a payment now” and follow the steps to make the payment.
  • Please note that bank transfers can take between 3 and 7 working days.
  • Our accounts department will inform you when the payment has been made to your betting account via your registered email.
I have won! How can I obtain my winnings?
  • Scroll down to the page footer.
  • Click on “Payment Methods” in the footer. This page contains all the payment methods that are currently accepted by hausino.com and the relevant conditions.
  • Select one of the available methods for receiving your money.
  • Click on “Request payment now” and follow the steps to receive the payment.
  • In case you receive an error, please check by clicking on your balance and having a look at the Active Bonus section, if you still have turnover requirements to fulfil before our accounts department can issue a payout.
  • If the request was successful our accounts department will inform you once the payment has been made via your registered email.
I want to withdraw money from my Casino account. Are all withdrawals free?
  • hausino.com does not charge to process withdrawals up to a maximum of three withdrawals per calendar week.
  • Every additional withdrawal made incurs a processing fee of €5.00.
  • Please note that your bank may charge fees for payments made to and from abroad.
I want to withdraw money via a bank transfer. How long does a bank transfer take?
  • Bank transfers made within the European Union can take between 3 and 7 working days.
  • Bank transfers made outside of the European Union can take significantly longer.
  • hausino.com does not have any influence over the processing times of bank transfers.
I have won! When will the money be credited to my Casino account?
  • We always aim for short processing times and any result should be reflected shortly/directly after the round has finished.
  • In case the money has not been transferred shortly after the round has been finished, please refresh your browser to ensure that the latest update was received.
  • In case you encounter an issue please do not hesitate to contact our customer support team at any point.